Guide
Ordering Guide
A smart automated ordering solution, or place your order directly through the TIXIMAX customer care team.
Process
The 9-Step Ordering Process
Click each step below to see its matching illustration in the right column.
- 01
Step 1: Register an Account
Create a personal account on our service portal to track your shipment schedule and receive automatic updates.
Register an Account - 02
Step 2: Log In to the TIXIMAX System
After successfully registering, log in with the personal account you just created to access the Dashboard.
Log In to the System - 03
Step 3: Create a Purchase-on-Behalf Order
In the main menu on the left side of the Dashboard screen, click the "+ Create Order" button to start the process of sending your product.
- 04
Step 4: Fill in the Required Details
Paste the product link (from Amazon, Mercari, Yahoo...), and fill in the name, quantity, size, color, and any special purchase request notes.
- 05
Step 5: Wait for TIXIMAX Confirmation & Quote
Response time depends on the channel. Orders placed via the system: instant automated quote. Chat/email/sales: reply within 1 business hour. There are two possible outcomes:
5.1 Valid Order
A quote and payment instructions are sent automatically. Please transfer 100% of the product cost so TIXIMAX can confirm and place your order immediately.
5.2 Order Has an Error / Is Invalid
TIXIMAX will proactively contact you directly by phone to explain the details and guide you in correcting the information.
- 06
Step 6: Track Your Order Progress
After paying for your order (100% of product cost), you can monitor your order status (Purchasing, Received at Overseas Warehouse, In Transit...) directly on the Dashboard or through automatic email notifications.
- 07
Step 7: International Shipping to Vietnam
Goods are collected at international warehouses (Japan, Indonesia, the USA...), then packaged, customs-declared, and put on the earliest flight to Vietnam.
- 08
Step 8: Receive the Shipping Fee Notification Email
When the goods arrive at the Vietnam warehouse, the system automatically weighs the actual weight and sends an automatic email detailing the shipping fee and any additional charges (if applicable).
- 09
Step 9: Domestic Delivery in Vietnam
Complete the remaining shipping fee payment. TIXIMAX will hand over the package to the domestic delivery partner for express delivery to your home address.
Create Your Account
Register to start experiencing our service
Notes
A Few Important Notes
Detailed product link:
Please specify the exact color, size, or configuration you want so Tiximax can confirm pricing quickly and accurately.
Product cost payment:
Since this is a cross-border purchase-on-behalf transaction, customers must pay 100% of the actual product cost upfront. International and domestic shipping fees can be paid after the goods arrive at the Vietnam warehouse.
Direct tracking:
The Customer Portal system provides real-time order status updates, along with automatic email notifications.
Ready to place an international order?
Send us the product link — get an all-inclusive quote in VND within 1 hour.